Refund & Cancellation Policy

Last updated: 19 October 2026

We want every customer to feel treated fairly. This policy explains how cancellations, rescheduling, deposits and refunds work for VoltRadiant services.

1. Cancelling or rescheduling a visit

• You can cancel or reschedule a standard visit free of charge with at least 24 hours’ notice.
• Cancellations with less than 24 hours’ notice, or when our electrician arrives and cannot access the property, may incur a call-out charge.
• Emergency call-outs cancelled after an electrician has been dispatched may be charged at the emergency call-out rate.

2. Deposits for larger projects

• Deposits are used to reserve your dates and order materials.
• If you cancel more than 7 days before the agreed start date, your deposit is refunded minus the cost of any non-returnable materials already ordered.
• If you cancel within 7 days of the start date, we may retain costs incurred for materials and scheduling.
• Specially ordered items (for example, specific light fittings or EV chargers) may be non-refundable once ordered; we will tell you before ordering.

3. If we need to cancel

Occasionally we may need to reschedule due to emergencies, illness or severe weather. We will contact you as early as possible to offer the next available slot. If we cannot offer a suitable alternative, any deposit paid will be refunded in full.

4. Refunds for completed work

If you are unhappy with our workmanship, please tell us within 14 days of completion. We will inspect the work and, where the issue is due to our workmanship, put it right at no extra cost. Refunds are considered where a fault cannot reasonably be corrected.

5. Maintenance plans

Maintenance plans may be cancelled with written notice. Fees for visits already completed are not refundable, and any prepaid amounts for future visits will be refunded on a pro-rata basis.

6. How refunds are paid

Approved refunds are paid using the original payment method where possible, within 7–10 working days of approval. We will confirm the amount and method in writing.

7. Non-refundable items

• Diagnosis and inspection time already carried out.
• Inspection reports and certificates already issued.
• Materials installed at your request or customised for your property.

8. Contact

Questions about this policy can be sent to admin@voltradiant.com or raised by phone on +880 1735-533967. Our postal address is listed on our Contact page.