Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how VoltRadiant (“VoltRadiant”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit voltradiant.com, contact us, request a quote or use our electrical services. We respect your privacy and only collect what we genuinely need to serve you well.

1. Information we collect

Information you give us

• Contact details such as your name, phone number and email address.
• Service details you share, including the property address where work is needed, descriptions of electrical problems and any photos you send.
• Billing information needed to issue quotes, invoices and receipts.
• Records of calls, emails and messages exchanged with our team.

Information collected automatically

• Technical data such as IP address, browser type, device type and pages visited.
• Cookie and similar technology data, as described in our Cookie Policy.

2. How we use your information

• To respond to enquiries, prepare estimates and arrange site visits.
• To carry out, document and guarantee electrical work, including test results and certificates.
• To issue invoices, process payments and keep accounting records.
• To send service-related messages such as appointment confirmations and maintenance reminders.
• To improve our website, services and customer experience.
• To meet legal, regulatory, insurance and safety obligations.

We will only send marketing messages if you have agreed to receive them, and you can opt out at any time.

3. Legal basis for processing

We process personal information where it is necessary to perform a contract with you or take steps at your request before entering into one, where we have a legitimate interest in running and improving our business, where we must comply with a legal obligation, or where you have given consent.

4. Sharing your information

We never sell your personal information. We share it only when necessary with:

• Trusted service providers who help us operate (for example website hosting, email, payment processing and accounting software), under confidentiality obligations.
• Suppliers or manufacturers where needed to register warranties for equipment we install.
• Insurers, professional advisers or authorities where required by law or to protect our legal rights.

5. How long we keep information

Enquiry records are kept for up to 24 months if no work goes ahead. Job records, test results and invoices are retained for as long as needed to support guarantees, safety records and legal or tax requirements, after which they are securely deleted or anonymised.

6. How we protect your information

We use secure, access-controlled systems, encrypted website connections (HTTPS), strong passwords and limited staff access to protect your data. While no system is completely secure, we take reasonable technical and organisational measures to prevent loss, misuse or unauthorised access.

7. Your rights

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information we no longer need.
• Object to or restrict certain processing, including marketing.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

8. Website forms and third-party links

Information submitted through our contact form is sent securely to our team and stored only for the purposes described above. Our website may link to third-party websites; we are not responsible for their privacy practices, so please review their policies separately.

9. Children’s privacy

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

11. Contact us

Questions about this policy can be sent to admin@voltradiant.com or raised by phone on +880 1735-533967. Our postal address is listed on our Contact page.